Customer Care
Returns & Refunds
Your satisfaction matters to us. Here's how we handle returns.
Advance Payment Refunds
The Rs. 300 advance payment collected to confirm your order is non-refundable in the following situations:
- The parcel is returned due to an incorrect or incomplete delivery address provided by the customer.
- The parcel is returned because the customer refused or rejected delivery without a valid reason.
- Repeated failed delivery attempts due to the customer being unavailable.
If the return is due to our error (wrong item shipped, damaged product), the advance payment will be refunded in full along with any applicable replacement or refund.
Our Return Policy
We want you to be completely satisfied with your purchase. We accept returns under the following circumstances:
- Damaged on Arrival: If your product arrives visibly damaged (cracked bottle, leaking, broken seal), please contact us within 48 hours of delivery with photos of the damage and packaging. We will send a free replacement or issue a full refund.
- Wrong Item Received: If you receive a product different from what you ordered, contact us immediately. We will correct the order at no additional cost.
- Unopened Product: If you change your mind and the product is still sealed and unopened, you may request a return within 7 days of delivery. You will need to send the product back to us (return courier cost is borne by the customer).
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
- Opened or used products
- Products without original packaging or seal
- Products returned more than 7 days after delivery
We kindly ask that you inspect your order carefully upon delivery before opening it.
How to Request a Return or Refund
- Contact us via WhatsApp or our contact form.
- Provide your order number and a brief description of the issue.
- Attach photos of the product and packaging if the item is damaged or incorrect.
- Our team will review your request and respond within 1–2 business days.
Refund Process
Once a return is approved, refunds are processed within 3–5 business days via:
- EasyPaisa
- JazzCash
- Bank transfer (for amounts above PKR 1,000)
Since all orders are Cash on Delivery, no online payment reversal is needed. Refunds are sent directly to you once the return is confirmed.
Contact Us
If you have any questions about a return or refund, please don't hesitate to get in touch. We're here to help.